Page 37 - การจัดการความรู้ (Knowledge Management)
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°“√®—¥°“√§«“¡√Ÿâ Knowledge Management
À“°Õߧ尓√¢Õß∑à“π¬—߉¡à¡’°“√°”Àπ¥π‘¬“¡°“√®—¥°“√§«“¡√Ÿâ„Àâ¬°μ—«Õ¬à“ß𑬓¡°“√
®—¥°“√§«“¡√Ÿâ¢ÕßÕߧ尓√„¥°Á‰¥â∑’Ë∑à“π√Ÿâ®—°¡“Àπ÷Ëßμ—«Õ¬à“ß ·≈–æ‘®“√≥“«à“𑬓¡°“√®—¥°“√
§«“¡√Ÿâπ—Èπ¡’Õߧåª√–°Õ∫§√∫À√◊Õ‰¡àÕ¬à“߉√?
°“√®—¥°“√§«“¡√Ÿâ §◊Õ................................................................................................................
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1. °√–∫«π°“√®—¥°“√§«“¡√Ÿâ (Management).....................................................................
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2. ‡ªÑ“À¡“¬¢Õß°“√®—¥°“√§«“¡√Ÿâ (Meaning)......................................................................
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3. °“√ª√–‡¡‘πº≈ (Measurement)......................................................................................
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3.2 ª√–«—μ‘‚¥¬¬àÕ¢Õß°“√®—¥°“√§«“¡√Ÿâ
°“√®—¥°“√§«“¡√Ÿâ¡’§«“¡‡ªìπ¡“Õ¬à“߉√ ??
¬ÿ§∑’Ë 1 ‡√‘Ë¡‡¡◊ËÕ20°«à“ªï∑’Ë·≈⫇ªìπ¬ÿ§‡√‘Ë¡μâπ¢Õß°“√‡√’¬π√Ÿâ ‚¥¬¡’
·π«§‘¥«à“§«“¡√Ÿâ “¡“√∂∫√‘À“√®—¥°“√‰¥â‚¥¬Õ“»—¬°“√®—¥°“√∑’Ë¡’√–∫∫
‚§√ß √â“ß∑’Ë·πàπÕπ·≈–‡√‘Ë¡π”‡∑§‚π‚≈¬’μà“ßÊ ¡“„™â‡æ◊ËÕ π—∫ πÿπ°“√
μ—¥ ‘π„® (Õâ“ßÕ‘ß®“°: ÿ«√√≥ ‡À√’¬≠‡ “«¿“§¬å ·≈–§≥–, 2548, π.26)
¬ÿ§∑’Ë 2 ‡ªìπ™à«ßª√–¡“≥ªï 2538 ¡’°“√·∫àߧ«“¡√ŸâÕÕ°‡ªìπ 2 ª√–‡¿∑ §◊Õ
§«“¡√Ÿâ∑’ËΩíßÕ¬Ÿà„π§π (Tacit) ·≈–§«“¡√Ÿâ∑’Ë™—¥·®âß (Explicit) Õ¬à“ß™—¥‡®π
‚¥¬¡’√Ÿª·∫∫„π°“√ √â“ß·≈–·≈°‡ª≈’Ë¬π§«“¡√Ÿâ∑’ˇ√’¬°«à“ SECI Model
¢Õß Ikujiro Nonaka ·≈– Hirotaka Takeuchi ‡√‘Ë¡‰¥â√—∫§«“¡π‘¬¡Õ¬à“ß·æ√àÀ≈“¬ ·≈–
‡ªìπ¬ÿ§∑’ˇ√‘Ë¡¡’°√–∫«π°“√®—¥°“√§«“¡√ŸâÕ¬à“߇ªìπ√–∫∫¡ÿà߇πâπ„À⇰‘¥ª√–‚¬™πå Ÿß ÿ¥
‚¥¬π”√–∫∫§Õ¡æ‘«‡μÕ√å¡“™à«¬Õ”𫬧«“¡ –¥«°¡“°¢÷Èπ ∑”„Àâ°“√®—¥°“√§«“¡√Ÿâ·æ√à
À≈“¬¡“°¬‘Ëߢ÷Èπ ·μàÕ¬à“߉√°Á¥’°“√®—¥°“√§«“¡√Ÿâ‚¥¬„™â SECI Model °Á¬—ß¡’¢âÕ®”°—¥„π∫“ß
‡√◊ËÕß ‡π◊ËÕß®“°§«“¡√Ÿâ‡ªìπ‡√◊ËÕß∑’Ë´—∫´âÕπ‡°‘π®–®”·π°‡ªì𧫓¡√Ÿâ∑’ËΩíßÕ¬Ÿà„π§πÀ√◊Õ§«“¡√Ÿâ∑’Ë
™—¥·®âß ¥—ßπ—Èπ°“√®—¥°“√§«“¡√ŸâμâÕ߉¡àÕ¬Ÿà„π√Ÿª·∫∫„¥√Ÿª·∫∫Àπ÷Ëß·μàμâÕß ¡¥ÿ≈ ®÷߇ªìπ
∑’Ë¡“¢Õ߬ÿ§∑’Ë 3 (Õâ“ßÕ‘ß®“°: ÿ«√√≥ ‡À√’¬≠‡ “«¿“§¬å ·≈–§≥–, 2548, π.26)
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