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English for Communication | Alvin Bersamin

Professionalism:

1. Identify at least two professional phrases used by Maxenne during the

conversation.

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2. How does the officer maintain professionalism while providing

information?

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Acknowledgment and Farewell:

1. What is the last thing Maxenne says before ending the call?

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2. How does the officer respond to Maxenne's farewell?

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2. Language File

Common expressions used in telephoning.

 Answer the phone for someone else

A. Person answering the telephone
1. Good morning / Good afternoon. (company). May / Can I help you?

2. (company). Can / May I help you?

B. Person calling

1. May / Can I speak to Mr. Obama, please?

2. I’d like to speak to Mr. Obama, please?

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